Passion Brought Me Here

This week between October 3 - 7, 2022, I am celebrating Customer Service Week in honor of the many Clients and Customer Service Professionals (CSPs) I have coached and interacted with over the last 25 years. 

In the past two months, you have read several of my blogs including strategies for improving customer service programs and implementing specific training programs.

This blog is a bit different.

I will share part of my story that explains why I am so passionate about Customer Service. 

My story begins in my beloved hometown of Tuscaloosa, Alabama. In Tuscaloosa, I first learned about the themes that have been the background music of my life: courtesy, respect, going the extra mile, walking in their shoes, and making the world a better place. I realize now that this was one of the greatest blessings I could have been given. These themes have served me well throughout my life and career.

Ultimately, the principles I learned growing up in Tuscaloosa taught me how to communicate with people from diverse backgrounds, teach others how to communicate effectively, and develop a formula for customer communication. 

I’d like to share another personal story about my passion for customer service. In the late 1990s, I had the privilege of being on the support team for a family member living with HIV/AIDS. This was a deeply personal (and emotional) experience that I took seriously. I had a vision statement and set of expectations and goals for him. Upon reflection, I realize that the experience with our family member also served as training for my role as a Customer Service Consultant.

My clients know I am super-serious about how we treat customers. They also know I am passionate about creating opportunities for CSPs to grow and develop their skills. This is why I wrote The Customer Communication Formula. I wanted to share the formula I have used with great success for 20+ years, influencing millions of customer service interactions. 

For Customer Service Week, I encourage Customer Service Leaders to recognize your CSP teams this week - and throughout the year - for their dedication and passion to serve Customers. Please contact me to tell me how you are celebrating your teams this week. The first three respondents will receive a complimentary copy of The Customer Communication Formula.

Happy Customer Service Week!
Email: welcome@charlottepurvis.com