About Charlotte Purvis

As a consultant, author, and facilitator, I help customer service professionals and teams strengthen communication, improve customer satisfaction, and lead with more confidence.

My approach is practical and respectful, built for real-world service, not theory. Whether you're interacting with your customers or leading a team, I offer tools you can actually begin using during your next customer interaction.

I work with individuals and organizations who want to elevate their customer experience and support the team in meaningful ways.

I’m Grateful to Have Such Awesome Clients

As a consultant, I’ve had the opportunity to partner with Awesome Clients who value people, purpose, and progress.

Right now, I’m the communication consultant for the Founders of The Capital Collective, supporting their internal and external communication (in Birmingham, Alabama and Richmond, Virginia).

Many of my clients return for additional services and refer others. Several have invited me to coach their young adult children. That’s something I deeply appreciate. And I don’t take it for granted.

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Information?

If you’d like a more detailed overview of my work, you can download my bio and one-page overview here.

Ways to Start Working Together

01

Explore the Solutions

Browse the full range of services — from the online course and CCCP Certification to the textbook and speaking events. Or do you have a special request to discuss with us?

02

Choose What Fits Best

Select the solution that matches your goals, whether you're growing your skills, onboarding team members, or enhancing your approach to customer service.

03

Reach Out with Questions

If you’re ready to get started, you can enroll in the online course and order the textbook. Please use the contact button to connect with us so we can start working together right away.

What Clients Are Saying

  • A few years ago, I told Charlotte, 'You owe the world a book.' This is it! I encourage you to use The Customer Communication Formula to enhance your customer service and advance your career.

    Mi Kyung Chung, RN
    Former Customer Service Professional

  • Charlotte's coaching skills and techniques gave my team and me what we needed to provide our customers with 'white glove' treatment over the phone. Her book and new course can do the same for you.

    Dr. Linda Jordan
    LRJ Coaching & Buisness Solutions

  • Charlotte has a comfortable yet accountable style that has resulted in tremendous growth with my communication skills as well as the customer service acumen of the contact centers I am responsible for.

    Noah Holmes
    Head of Patient Access Services

I enjoy watching clients develop new communication skills, gain more confidence, and exceed the expectations of the customers.

Let’s talk about ways we can help you and your team do the same.

~ Charlotte Purvis