About Charlotte Purvis

As a consultant, author, facilitator, and online course creator, I help customer service professionals and leaders strengthen their communication, improve customer satisfaction, and lead with more confidence

My top three values are:

  • Respect for people 

  • Developing and maintaining business relationships

  • Communication as a confidence-builder 

Three of my guiding principles as a business owner are: 

  • Being grateful for my clients and business partners  

  • Giving back via mentoring, coaching, and contributions 

  • Practicing self-care, with intentionality and regularity 

Let's Talk

I’m Grateful to Have Such Awesome Clients

As a consultant, I’ve had the opportunity to partner with Awesome Clients who value people, purpose, and progress.

Right now, I’m the communication consultant for the Founders of The Capital Collective, supporting their internal and external communication (in Birmingham, Alabama and Richmond, Virginia).

Many of my clients return for additional services and refer others. Several have invited me to coach their young adult children. That’s something I deeply appreciate. And I don’t take it for granted.

Want More
Information?

If you’d like a more detailed overview of my work, you can download my bio and one-page overview here.

Download My One-Page Bio

Ways to Start Working Together

01

Explore the Solutions

Browse the full range of services — from the online course and CCCP Certification to the textbook and speaking events. Or do you have a special request to discuss with us?

02

Choose What Fits Best

Select the solution that matches your goals, whether you're growing your skills, onboarding team members, or enhancing your approach to customer service.

03

Reach Out with Questions

If you’re ready to get started, you can enroll in the online course and order the textbook. Please use the contact button to connect with us so we can start working together right away.

Let's Talk

What Clients Are Saying

  • A few years ago, I told Charlotte, 'You owe the world a book.' This is it! I encourage you to use The Customer Communication Formula to enhance your customer service and advance your career.

    Mi Kyung Chung, RN
    Former Customer Service Professional

  • Charlotte's coaching skills and techniques gave my team and me what we needed to provide our customers with 'white glove' treatment over the phone. Her book and new course can do the same for you.

    Dr. Linda Jordan
    LRJ Coaching & Buisness Solutions

  • I'm always looking for new ways to provide exceptional customer service. The Customer Communication Formula is at the top of my list of tools we use to take our Customer Experience to the highest level of excellence.

    Paul Irving
    Project Manager

I enjoy watching clients develop new communication skills, gain more confidence, and exceed the expectations of the customers.

Let’s talk about ways we can help you and your team do the same.

~ Charlotte Purvis

Let's Talk